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Urban Dispatch Urban Dispatch Logistics Inc. is a privately-held company providing logistics solutions through its two proprietary software platforms, ShipManager™ and Pipeline™.
Although Urban Dispatch’s ShipManager provides local, national and international courier service, Urban Dispatch is not a courier company itself. Rather, it acts as an intermediary, using software it has developed, to manage courier deliveries on the customer’s behalf via a network of independent messenger companies in each market.
The company has been in operation since 2002 when it launched service in the Calgary, Alberta market. In 2005, UDL came under new management and began the journey to national deployment.
ShipManager is an end-to-end solution for managing all your deliveries: local same-day to international overnight.
Administrative assistants access ShipManager from their browser to order deliveries, track shipments and update addresses. There’s no software to install and the training is a snap. You can be up and running within minutes.
When you use ShipManager, we match the right courier from our network to each package based on its destination, dimensions, and urgency.
We use the proprietary ShipManager technology to manage our network of local bike, car and truck couriers as well as national and international carriers. The result is a higher quality of service with much less effort for our customers.
ShipManager will manage all your deliveries.We provide four levels of service for local trips: Regular, Rush, Direct and Critical (point-to-point). And, in some centres, a super-affordable next-day downtown service is available for those packages that are not as time-sensitive.
Plus, we ship deliveries to anywhere in the world overnight. In addition to the standard service levels you’ve come to expect, we offer you more flexibility with options like late cut-offs and after-hours emergency service.
Our customers know us for more than that. We recognize that every business has its own challenges and to really drive the efficiency that will save you money, we need to tailor specific elements of the service for you. These might include: scheduled time calls, extended pick-up times, or other customizations to your ShipManager service that match the needs of your business.
Efficiency gains are moot if you can not rely upon the package getting where it needs to be when it needs to be there. We know this and have built the ShipManager™ service around service standards that are second to none.
We track our on-time performance as a measurement of how well we are serving our client base. On this we will be ultimately judged by our customers. Further, we invite comparison with the rest of the industry and so we publish our performance here every quarter.
Our on-time delivery performance for Q3 2007 was 99.7%.
We are proud of our on-time performance but are constantly improving it to serve our client base better. Our standards are the highest in the industry.
By using ShipManager, you are assured of the most reliable service available. We meet and exceed the best standards in the industry.
Urban Dispatch makes that commitment and stands behind it.
How do you know we are serious about meeting standards of service? We stand behind our time commitment. If your shipment doesn’t arrive on time, we will not charge you for the delivery. It’s that simple.
There’s no complicated formula where you pay for a lower grade of service when our service commitment isn’t met. You don’t have to provide proof that we didn’t live up to our promise.
No charge. No questions asked.
We respect and treasure the business we win. We want you to see it in the way we treat you while you're signing up and throughout your patronage.
Each ShipManager customer has a solution tailored for their specific business requirements. Every one is different; every one is treated as such. From time calls to unique services, we make sure that your service suits your needs.
Once on board, ShipManager clients are assigned a customer service representative whom they can call anytime with questions on how to use the system, additional help tracking a package, concerns or indeed anything they wish. They get to know you and your business.
We not only want to save you money, we want you to enjoy the best service available at the same time.